Frequently Asked
Questions

General Questions

What is BluesSuites.com?

BluesSuites.com is the official source for purchasing single-game luxury suites and premium seating for St. Louis Blues home games at Enterprise Center. The site is operated by the St. Louis Blues and powered by SuitePro.

Am I purchasing directly from the St. Louis Blues?

Yes. All luxury suites and premium seating experiences available on BluesSuites.com are sold directly by the St. Louis Blues.

How is my information protected?

Your personal and payment information is protected using industry-standard encryption and secure payment technology. Transactions are processed in accordance with PCI DSS security standards.

Shopping for a Suite

What amenities are included with a suite at Enterprise Center?

Luxury suites at Enterprise Center offer a premium St. Louis Blues game-day experience with amenities that may include:

  • Cushioned seating with excellent views of the ice
  • In-suite HDTVs
  • Dedicated suite attendant
  • Access to premium arena entrances
  • In-suite food and beverage options available for purchase

How do I purchase a St. Louis Blues suite?

Visit our Reserve Now page to browse available St. Louis Blues games and luxury suites at Enterprise Center. You can complete your purchase securely online. For assistance or alternative payment options, contact the St. Louis Blues Premium Team at [email protected] or 314-589-5284.

When do I receive my tickets after purchasing a suite?

After your booking, the St. Louis Blues Premium Team will provide additional information regarding digital ticket delivery. Tickets will be delivered in advance of your event, although exact timing may vary.

How are my tickets delivered?

St. Louis Blues tickets are delivered digitally for mobile entry at Enterprise Center. Tickets can be accessed and managed through the Blues App or your My Blues Account, powered by Ticketmaster. Tickets can also be transferred digitally to your guests before the game.

Screenshots of tickets are not accepted for entry, so guests should access their mobile tickets directly or add eligible tickets to their mobile wallet before arriving.

Payment

What forms of payment are accepted?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. ACH and wire transfer payment options are available upon request.

Is full payment required at the time of booking?

Yes. Full payment is required to confirm your premium reservation.

Are there any additional fees?

All displayed prices include applicable fees unless otherwise noted during checkout.

Refund Policy

Can I cancel my suite booking?

Suite purchases are non-refundable. All sales are final.

What if the game is rescheduled or postponed?

If a game is postponed or rescheduled, your suite reservation will remain valid and will be honored for the rescheduled game date.

What happens if the game is canceled entirely?

If a game is canceled and not rescheduled, please contact the St. Louis Blues Premium Team at [email protected] for assistance with your options.

Planning Your Premium Experience

How and when do I order catering?

After your suite is booked, the St. Louis Blues Premium Team will provide catering menus, ordering instructions, and applicable deadlines. Advance ordering is recommended for the best selection. A limited game-day menu is also available for food and beverage purchases from your suite during the event, and beverages can be replenished throughout the event.

Is catering required?

No. Catering is optional, and there is no minimum catering purchase required. Outside food and beverages are not permitted inside the Enterprise Center.

Can I purchase additional Standing Room Only (SRO) tickets for my suite?

Certain suites may allow for the purchase of additional Standing Room Only (SRO) tickets. Please review your individual suite listing or contact the St. Louis Blues Premium Team to confirm availability.

What is the child ticket policy?

For St. Louis Blues games, children under three (3) years old do not require a ticket if they sit on the lap of a ticketed adult.

Are there any restricted items inside the Enterprise Center?

Backpacks, coolers, hard-sided bags, luggage, and bags larger than 16"x16" are prohibited. Small clutches measuring no more than 6"x4"x1.5" are permitted, while other approved bags are subject to security screening.

Outside food and beverages are not permitted. Guests should review the latest Enterprise Center arena policies before attending, as policies are subject to change.

Can I host a corporate event or celebration in a suite?

Absolutely. St. Louis Blues suites are ideal for client entertainment, employee outings, birthdays, family gatherings, and other special occasions. Contact [email protected] to learn more about available premium experiences and customization options.

Game Day Questions

Where do I park?

The connected Kiel Center Garage is sold out for the season. Please visit https://www.enterprisecenter.com/plan-your-visit/parking to see what other parking around Enterprise Center is available.

Where is the PNC Premier Level Entrance?

Suite holders may enter Enterprise Center through PNC Premier Level entrance at Gate 4, located on the fourth level of the attached Kiel Center Garage. This entrance opens 90 minutes prior to St. Louis Blues games and is reserved for suite holders and guests with club seats.

When can I access my suite?

Doors for St. Louis Blues games typically open 90 minutes before puck drop, and suites are accessible once doors open.

Can I order food and drinks during the game?

Yes. In-suite food and beverage service is available during the game, and your suite attendant can assist with additional orders.

Who do I contact if I have an issue on game day?

For suite-related assistance, contact the St. Louis Blues Premium Team at 314-589-5284.

Issues & Support

I’m having trouble reserving a suite online. What should I do?

Please contact the St. Louis Blues Premium Team at [email protected] or 314-589-5284, and a member of the team will be happy to assist.

I haven’t received my tickets yet. What should I do?

If your game is approaching and you have not received or cannot access your digital tickets, please contact [email protected] or 314-589-5284 for assistance.